Stable patients or those who have temporary special circumstances preventing them from coming to the clinic can be scheduled for a virtual appointment. 

If you'd like to request or reschedule an appointment, please click here.  

Yes, in most cases you will be asked to come to the clinic to provide a urine sample within 48 hours  of your appointment.

Home urine test kits are available at the clinic. If you are unable to come to the clinic to provide a urine sample and/or pick up a home test kit, please let your provider know at the time of your appointment. 

We will arrange for you to come to the clinic for a telemedicine appointment. Rest assured that our clinics are sanitized regularly, and we enforce social distancing guidelines in the waiting rooms.

If you are having technical difficulties, please call us at 1-877-522-1275. Our patient care team can help troubleshoot and if necessary, get you set up with an appointment to use the telemedicine kiosk in one of our clinics. 

If you are a stable, long-term patient with Ideal Option, talk to your provider about virtual appointments. If you are still early in recovery but have a temporary situation that prevents you from coming to the clinic, we may be able to see you in the virtual clinic. If you need to request a virtual appointment because of a special circumstance, please use this form. 

If you are a new patient, we require you to start treatment in one of our outpatient clinics unless special circumstances temporarily prevent you from leaving home. If you cannot come to a clinic for any reason, please call 1-877-522-1275. If you do start treatment virtually, please note that follow up and urine collection will need to be scheduled at a clinic as soon as possible after your first appointment.  Please be aware that some state regulations require all new patients to be seen in person for their first appointment.