Ideal Option operates more than 80 outpatient clinics in 9 U.S. states: Alaska, Arkansas, Idaho, Maryland, Montana, New Mexico, North Dakota, Oregon, and Washington.

To find exact clinic addresses, hours, or localized services, use the Ideal Option Clinic Locator or call patient care at 1-877-522-1275.

Individual clinic hours vary by location, but patient intake and customer support are available 7 days a week by phone at 1-877-522-1275.

• Monday – Friday: 4:00 AM – 8:00 PM PST
• Saturday – Sunday: 8:00 AM – 6:00 PM PST

No. Ideal Option is an outpatient medical clinic, not an Intensive Outpatient Program (IOP) or residential/inpatient rehab.

Ideal Option operates like a specialized primary care clinic focused on medical addiction care. For patients requiring group therapy, residential housing, or higher-level behavioral health support, Ideal Option collaborates with and refers patients to local IOP and inpatient community partners.

Yes, telehealth visits are available for established patients, though initial appointments generally require an in-person clinic visit.

• New Patients: Initial evaluation and intake visits are conducted in-person to perform necessary health evaluations, laboratory drug testing, and clinical safety baseline assessments. (Note: State regulations in Arkansas require in-person initial visits).
• Established Patients: After completing initial stabilization visits (typically the first three in-person visits), telehealth appointments can be requested for routine follow-ups, schedule conflicts, weather delays, or illness.

Evidence & Authoritative Reference: Research supported by the National Institute on Drug Abuse (NIDA) demonstrates that telehealth-enabled access to buprenorphine increases treatment retention and reduces overdose rates without compromising patient safety (NIDA Research on Telehealth Access).

You can become a patient by calling 1-877-522-1275 or submitting an online request at IdealOption.com.

Same-day or next-day or scheduled appointments are available at most clinic locations to ensure immediate, low-barrier access to treatment.

You can request your medical records online via the Ideal Option Patient Portal or through MediCopy*.

• Processing Time: Requests are typically processed within 4–5 business days.
• Cost: Electronic copies sent directly to you or another healthcare provider are complimentary.

*We have partnered with MediCopy to fulfill Release of Information requests. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning the release of medical information. If you have any questions, please contact MediCopy via online chat at MediCopy.net or by phone at 866-587-6274.