Insurance Providers
We accept insurance and are in-network with all major private carriers, Medicaid and Medicare. If your provider is not listed below, give us a call on 1.877.522.1275 as we may have just added them.
Alaska
- Aetna Commercial
- Aetna Medicare (PPO/HMO)
- Aetna Coventry (First Health / Workers Comp / Auto)
- FCHN of Alaska
- Medicaid of Alaska
- Medicare of Alaska (Part B)
- Multiplan of Alaska
- Premera of Alaska
- Railroad Medicare
- TriWest of Alaska
- UHC of Alaska (Medicaid, Medicare, Commercial)
Arkansas
- Blue Cross / Blue Shield (Medicaid, Medicare)
- Empower HealthCare Solutions
- United Healthcare
- Humana
- Medicaid of Arkansas
- Medicare of Arkansas (Part B)
- QualChoice Health Insurance
- Railroad Medicare
- Summit Community Care
- Total Care (Medicaid, Ambetter from Arkansas Health and Wellness)
- TriCare West
Idaho
- Aetna Commercial
- Aetna Medicare (PPO/HMO)
- Aetna Coventry (First Health / Workers Comp / Auto)
- BCBS of Idaho (Mountain View Connected Care, Qualified Health Plans, Medicare Advantage and Medicare Medicaid Dual, ClearWater Network, Hometown East Network, Hometown North Network)
- Humana of Idaho Choicecare Commercial (PPO 4016, HMO 4016)
- Humana of Idaho Choicecare Medicare (PPO 4030, HMO 4037)
- Humana of Idaho Choicecare Fee For Service (4025)
- Medicare of Idaho (Part B)
- Medicaid of Idaho
- Molina of Idaho
- Railroad Medicare
- Regence BlueShield/Asuris of Idaho
- TriWest of Idaho
Maryland
- Aetna Better Health of Maryland
- Maryland Medicaid
- Blue Cross of Maryland / Care First (Commercial)
- Medicare of Maryland (Part B)
- Optum of Maryland
- Railroad Medicare
- TriWest of Maryland
Montana
- Allegiance Benefit Plan Management
- Blue Cross Blue Shield of Montana
- Health Co-Op Montana
- Humana of Montana Choicecare Commercial (PPO 4016, HMO 4016)
- Humana of Montana Choicecare Medicare (PPO 4030, HMO 4037)
- Humana of Montana Choicecare Fee For Service (4025)
- Medicaid of Montana
- Medicare of Montana (Part B)
- Pacific Source of Montana
- Railroad Medicare
- TriWest of Montana
- UHC
New Mexico
- Blue Cross / Blue Shield of New Mexico (Commericial, Medicaid)
- Molina (Medicare, Medicaid, Commercial-Marketplace)
- Humana
- New Mexico Medicaid
- New Mexico Medicare (Part B)
- Presbyterian Health Plan (Medicaid, Medicare, Commercial)
- Railroad Medicare
- Turquoise Care
- UHC Community Plan (Medicaid, Medicare, Commercial)
North Dakota
- Aetna of North Dakota
- Blue Cross Blue Shield of North Dakota
- Humana of North Dakota Choicecare Commercial (PPO 4016, HMO 4016)
- Humana of North Dakota Choicecare Medicare (PPO 4030, HMO 4037)
- Humana of North Dakota Choicecare Fee For Service (4025)
- Medicaid of North Dakota
- Medicare of North Dakota (Part B)
- MN Health Partners
- Railroad Medicare
- Sanford Health Plan (Medicaid, Commercial)
- TriWest of North Dakota
- UCare
- UHC of North Dakota (Medicaid, Commercial)
Oregon
- Aetna Commercial
- Aetna Medicare (PPO/HMO)
- Aetna Coventry (First Health / Workers Comp / Auto)
- Care Oregon
- EOCCO of Oregon (Commercial)
- Humana of Oregon Choicecare Commercial (PPO 4016, HMO 4016)
- Humana of Oregon Choicecare Medicare (PPO 4030, HMO 4037)
- Humana of Oregon Choicecare Fee For Service (4025)
- Medicaid of Oregon
- Medicare of Oregon (Part B)
- MODA of Oregon
- Pacific Source of Oregon (Medicaid, Medicare, Voyager, Navigator, Pathfinder, SmartChoice, PSN)
- Providence of Oregon (Medicaid)
- Regence of Oregon (Commercial, Medicare)
- Railroad Medicare
- Sam Health/Intercommunity of Oregon (Medicaid, Medicare)
- Trillium of Oregon (Medicaid, Medicare)
- TriWest of Oregon
- UHC of Oregon (Commercial, Medicare)
Washington
- Aetna Commercial
- Aetna Medicare (PPO/HMO)
- Aetna Coventry (First Health / Workers Comp / Auto)
- Coordinated Care of Washington (Medicaid, Ambetter/Exchange)
- FCHN of Washington
- Humana of Washington Choicecare Commercial (PPO 4016, HMO 4016)
- Humana of Washington Choicecare Medicare (PPO 4030, HMO 4037)
- Humana of Washington Choicecare Fee For Service (4025)
- Medicaid of Washington
- Medicare of Washington (Part B)
- Medicare RailRoad (Part B)
- Molina of Washington (Medicaid, Marketplace)
- Multiplan of Washington
- Optum Network of Washington
- Premera of Washington (Commercial, Lifewise)
- Railroad Medicare
- Regence.Asuris of Washington (Commercial)
- Kaiser Foundation Health Plan of WA
- TriCare of Washington
- TriWest of Washington
- UHC of Washington (Commerical, Medicare, Medicaid)
Note: We do not accept CHPW or Wellpoint
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Patient Portal
What health information can I access on the Patient Portal?
The patient portal provides direct access to scheduled appointments, billing statements, current prescription lists, and lab toxicology results without needing to fill out paper release forms.
Key features include:
- Lab Results: View, print, or download toxicology and routine screening reports.
- Scheduled Appointments: Verify upcoming clinic visits or telehealth check-ins.
- Medication Lists: Review current active prescriptions, dosages, and refill schedules.
- Billing & Payments: Review account statements and pay balances directly online.
Evidence & Authoritative Reference: The National Institutes of Health (NIH) and the Department of Health and Human Services (HHS) emphasize that direct electronic access to health records empowers patients in substance use recovery, facilitating continuous care coordination and better treatment adherence (
NIH/HHS Health Information Rights ).
How do I view, download, or share my lab results?
You can view and save lab results in the Healow app by navigating to 'My Records' or on the web portal under 'Personal Health Record' within the Medical Records tab.
Step-by-Step Instructions:
From the Healow Mobile App:
- Log into the Healow app.
- Tap My Records on the options wheel.
- Select your desired date range.
- Tap Download PDF at the bottom of the screen to save or email results directly to external providers, drug courts, or parole officers.
From the Web Portal:
- Log into the online portal using your credentials or Name + DOB.
- Hover over Medical Records on the left navigation bar and click Personal Health Record.
- Enter your start and end date range and click Submit to view, save, or print the report.
Evidence & Authoritative Reference: Under federal SAMHSA 42 CFR Part 2 and HIPAA privacy rules, patients retain full legal authority to directly download and share their own substance use disorder (SUD) treatment records and lab results with authorized third parties (
SAMHSA 42 CFR Part 2 Confidentiality Guidelines ).
How do I make a payment using the Patient Portal or Healow App?
You can pay your statement balance through the Healow App under 'Statements', via the Web Portal under 'Pay Your Bill', or directly without logging in at
- Fast Payment (No Login Required): Visit
healowpay.com - Healow App: Open the app, tap Statements on the navigation wheel, select your open balance, and submit payment via credit/debit card.
- Web Portal: Log into the portal, select Pay Your Bill from the left navigation menu, enter your statement code, and complete transaction.
Evidence & Authoritative Reference: The Substance Abuse and Mental Health Services Administration (SAMHSA) and NIDA highlight that reducing operational friction—such as offering simple, transparent electronic payment and account management—directly supports patient retention in outpatient medication-assisted treatment (MAT) programs (
NIDA Principles of Drug Addiction Treatment ).