Get Support
/ COVID-19 Precautions
COVID-19 Precautions
What measures are being taken by Ideal Option to limit the risk to patient and staff of exposure to coronavirus in the clinics?
- Our staff wash their hands and use hand sanitizer several times throughout the day and always before and after each patient.
- Routine cleaning and surface disinfection throughout the clinic is done regularly throughout the day.
- Abundant supplies of hand sanitizer and tissues are available in each room of our clinics.
- Most of our clinics have very short wait times, but we will be encouraging those who do have to wait to follow social distancing recommendations from the CDC.
- Any employee or patient exhibiting a cough or fever will be asked to refrain from coming to the clinic.
- Our staff have been asked to avoid physical greetings such as shaking hands.
Should I still come to the clinic if I have symptoms of coronavirus (fever, cough, shortness of breath)?
We recommend that you reschedule to a virtual appointment if you have possible symptoms of coronavirus. Please stay home and call your primary care provider.
What happens if I can’t make it to my appointment? Can I still get my prescription?
Please call us as soon as possible to change your appointment to a virtual appointment. If you have documentation that you have been diagnosed with coronavirus by a healthcare provider or have been placed under quarantine, we will work with you to make sure you can still get your prescription.
If my clinic has to close, how will I get my prescription?
We do not anticipate having to close any of our clinics. In the unlikely event that we do have to close a clinic, our patient care representatives will reach out to all patients affected by the closure via phone to discuss options and coordinate prescription coverage.
What if I have to self-quarantine? Can I still get my prescription?
Please call us as soon as possible to change your appointment to a virtual appointment and inform us of the situation. If you have documentation that you have been diagnosed with coronovirus by a healthcare provider or have been placed under quarantine, we will work with you to make sure you can still get your prescription.
I have a health condition that makes me more vulnerable to coronavirus. Can I come in less frequently and get more medication with each prescription?
If you are an existing patient (or a new patient who has switched from another provider) and you have been stable for more than 6 weeks on Suboxone, you may be issued a longer prescriptions and required to meet with a provider less frequently over video chat from your home; once every 2, 3 or even 4 weeks. Prescription lengths and appointment frequency will be determined by your provider based on your unique situation, stability in recovery, and risk factors.
I think I might have coronavirus. What should I do?
Please stay home and away from other people as much as possible if you have symptoms of coronavirus. Call your primary care provider to get their recommendations. Do not go to urgent care or the emergency room unless you have acute shortness of breath or you are advised to do so by your primary care provider.
For more information, please see these guidelines from the CDC.
Will there be shortages of medications for opioid use disorder?
At this time, we are not aware of nor do we anticipate any shortages of medications prescribed for opioid use disorder.
Where can I find online resources to help support my recovery?
We're collecting resources for recovery support online as we become aware of them.
- WeConnect is offering online meetings four times a day: https://www.weconnectrecovery.com/free-online-support-meetings
- SAMHSA's list of virtual recovery resources including online meetings: https://www.samhsa.gov/sites/default/files/virtual-recovery-resources.pdf
- MIC article with a good collection of online resources: https://www.mic.com/p/dealing-with-addiction-during-coronavirus-is-challenging-heres-where-to-find-help-22630128
- Shatterproof's find a virtual recovery meeting: https://www.shatterproof.org/blog/how-find-virtual-recovery-meeting
- While At Home has a comprehensive collection of data, information, and resources: https://whileathome.org/
- Recovery Resources lists many online meetings, recovery resources, and more: https://recoveryresourcespdx.com/
- 211 is a national resource that you can call or visit for a variety of resources: http://211.org/
- National Institute of Mental Health tips on managing stress, fear, and anxiety amid coronavirus: https://www.nimh.nih.gov/about/director/messages/2020/coping-with-coronavirus-managing-stress-fear-and-anxiety.shtml
- New York Times list of online resources: https://www.nytimes.com/2020/03/26/health/coronavirus-sobriety-online-help.html
- Shatterproof list of resources: https://www.shatterproof.org/COVID19
- TechTogether.co lists recovery and treatment resources: https://techtogether.co/