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COVID-19 Precautions

Do I have to meet with a provider face-to-face?

In most cases, you will see a provider over telemedicine in one of our outpatient clinics. If you are under quarantine at home or have other special circumstances, we may be able to see you from your home in our virtual clinic. 

  • Our staff wash their hands and use hand sanitizer several times throughout the day and always before and after each patient. 
  • Routine cleaning and surface disinfection throughout the clinic is done regularly throughout the day. 
  • Abundant supplies of hand sanitizer and tissues are available in each room of our clinics. 
  • Most of our clinics have very short wait times, but we will be encouraging those who do have to wait to follow social distancing recommendations from the CDC. 
  • Any employee or patient exhibiting a cough or fever will be asked to refrain from coming to the clinic. 
  • Our staff have been asked to avoid physical greetings such as shaking hands.

We recommend that you reschedule to a virtual appointment if you have possible symptoms of coronavirus. Please stay home and call your primary care provider. 

Please call us as soon as possible to change your appointment to a virtual appointment. If you have documentation that you have been diagnosed with coronavirus by a healthcare provider or have been placed under quarantine, we will work with you to make sure you can still get your prescription. 

We do not anticipate having to close any of our clinics. In the unlikely event that we do have to close a clinic, our patient care representatives will reach out to all patients affected by the closure via phone to discuss options and coordinate prescription coverage.

Please call us as soon as possible to change your appointment to a virtual appointment and inform us of the situation. If you have documentation that you have been diagnosed with coronovirus by a healthcare provider or have been placed under quarantine, we will work with you to make sure you can still get your prescription.

If you are an existing patient (or a new patient who has switched from another provider) and you have been stable for more than 6 weeks on Suboxone, you may be issued a longer prescriptions and required to meet with a provider less frequently over video chat from your home; once every 2, 3 or even 4 weeks. Prescription lengths and appointment frequency will be determined by your provider based on your unique situation, stability in recovery, and risk factors. 

Please stay home and away from other people as much as possible if you have symptoms of coronavirus. Call your primary care provider to get their recommendations. Do not go to urgent care or the emergency room unless you have acute shortness of breath or you are advised to do so by your primary care provider.

For more information, please see these guidelines from the CDC. 

At this time, we are not aware of nor do we anticipate any shortages of medications prescribed for opioid use disorder. 

We're collecting resources for recovery support online as we become aware of them. 

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