Patient Portal
Get instant access to your medical records, lab results, appointments, attendance, and payments. No need to complete an ROI and wait for records to be sent, simply log into the portal and share your records directly with providers, parole officers, drug courts, or family members. You can access the portal on your desktop or download the Healow app for your mobile device.
Patient Portal Instructions
Step by Step Instructions for Web and App
Patient Videos & Handouts
How to Take Buprenorphine
This handout provides instructions and reminders for patients before taking their first dose of buprenorphine. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (Conventional)
The conventional initiation method is for new patients who have abstained from opioids for 24-36 hours and are feeling moderate withdrawal symptoms before starting buprenorphine. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (Low Dose)
The low dose (micro) initiation method is for new patients who have been directed by their provider to maintain their baseline use of opioids while gradually increasing their dose of buprenorphine over five to seven days. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (High Dose)
The high dose (macro) initiation method is for new patients who have been directed by their provider to stop all use of opioids and start immediately on a high dose of buprenorphine. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (Direct-to-Inject)
The Direct-to-Inject (DTI) method for opioid use disorder starts treatment using Brixadi, a long-acting buprenorphine injection, instead of the usual buprenorphine strips or tablets. For questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Alcohol Withdrawal Treatment
This new patient handout covers our alcohol withdrawal treatment program that can make patients safer and more comfortable by relieving withdrawal symptoms and offering daily monitoring and ongoing medication management to help prevent return to drinking. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Getting Started on Benzodiazepine Treatment
This new patient handout covers our benzodiazepine treatment program. Ideal Option follows a 4-step approach that can make patients safer and more comfortable while tapering off benzodiazepines. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Patient Information - Brixadi Injections
This patient handout is for patients receiving weekly or monthly Brixadi injections to treat opioid use disorder, or for patients considering transitioning from sublingual buprenorphine to this long-acting injectable form of buprenorphine.
Patient Information - Vivitrol Injections
This patient handout is for patients receiving monthly Vivitrol injections to treat opioid use disorder and/or alcohol use disorder, and for patients considering transitioning from oral naltrexone to this long-acting injectable form of naltrexone.
Patient Information - Sublocade Injections
This patient handout is for patients receiving monthly Sublocade injections to treat opioid use disorder, or for patients considering transitioning from sublingual buprenorphine to this long-acting injectable form of buprenorphine.
Patient Information - Discontinuing Buprenorphine
This handout is for patients thinking about tapering off their prescribed buprenorphine with the goal of discontinuing the medication completely. Stopping buprenorphine abruptly or too soon into your recovery puts you at risk for withdrawal, cravings, relapse and overdose.
Patient Booklets
New Patient Welcome Booklet
This new patient booklet covers how the Ideal Option program works for opioid and polysubstance use disorder, what to expect as your make progress through the stages of treatment, and tips on navigating your recovery journey.
Top 3 Myths About Suboxone Booklet
This is our most popular booklet for patients and supporters who want to learn more about how Suboxone works. The booklet debunks three common misconceptions about Suboxone that prevent new patients from starting on this life-saving treatment and contribute to the stigma surrounding addiction medicine.
A Patient's Guide to Avoiding Precipitated Withdrawal
This patient booklet covers why precipitated withdrawal occurs and how you can lower the chances of it happening to you.
Six Phases of Recovery Booklet
Many of our patients ask us what to expect after starting treatment for addiction. The booklet covers six common phases of recovery based on our experience treating more than 55,000 individuals since 2012. Recovery is unique to every individual but there are common themes. We hope you find the information and real life stories found in this booklet helpful.
Supporters Booklet
If someone you love is struggling with addiction, it can be hard to know what to say and do without enabling them or pushing them away. This Supporters Guide has been downloaded thousands of times and provides expert knowledge and helpful tips on how to help your loved one while avoiding common mistakes.
Patient Forms
Most new patients will be required to complete their consent forms at the clinic. However, if you have been directed by an Ideal Option staff member to complete your new patient forms online, please click on the "New Patient Packet" below.
New Patient Packet Ideal Balance DisclosuresGet Support
/ Ideal Option: Patient Forms
Patient Portal
What health information can I access on the Patient Portal?
The patient portal provides direct access to scheduled appointments, billing statements, current prescription lists, and lab toxicology results without needing to fill out paper release forms.
Key features include:
- Lab Results: View, print, or download toxicology and routine screening reports.
- Scheduled Appointments: Verify upcoming clinic visits or telehealth check-ins.
- Medication Lists: Review current active prescriptions, dosages, and refill schedules.
- Billing & Payments: Review account statements and pay balances directly online.
Evidence & Authoritative Reference: The National Institutes of Health (NIH) and the Department of Health and Human Services (HHS) emphasize that direct electronic access to health records empowers patients in substance use recovery, facilitating continuous care coordination and better treatment adherence (
NIH/HHS Health Information Rights ).
How do I view, download, or share my lab results?
You can view and save lab results in the Healow app by navigating to 'My Records' or on the web portal under 'Personal Health Record' within the Medical Records tab.
Step-by-Step Instructions:
From the Healow Mobile App:
- Log into the Healow app.
- Tap My Records on the options wheel.
- Select your desired date range.
- Tap Download PDF at the bottom of the screen to save or email results directly to external providers, drug courts, or parole officers.
From the Web Portal:
- Log into the online portal using your credentials or Name + DOB.
- Hover over Medical Records on the left navigation bar and click Personal Health Record.
- Enter your start and end date range and click Submit to view, save, or print the report.
Evidence & Authoritative Reference: Under federal SAMHSA 42 CFR Part 2 and HIPAA privacy rules, patients retain full legal authority to directly download and share their own substance use disorder (SUD) treatment records and lab results with authorized third parties (
SAMHSA 42 CFR Part 2 Confidentiality Guidelines ).
How do I make a payment using the Patient Portal or Healow App?
You can pay your statement balance through the Healow App under 'Statements', via the Web Portal under 'Pay Your Bill', or directly without logging in at
- Fast Payment (No Login Required): Visit
healowpay.com - Healow App: Open the app, tap Statements on the navigation wheel, select your open balance, and submit payment via credit/debit card.
- Web Portal: Log into the portal, select Pay Your Bill from the left navigation menu, enter your statement code, and complete transaction.
Evidence & Authoritative Reference: The Substance Abuse and Mental Health Services Administration (SAMHSA) and NIDA highlight that reducing operational friction—such as offering simple, transparent electronic payment and account management—directly supports patient retention in outpatient medication-assisted treatment (MAT) programs (
NIDA Principles of Drug Addiction Treatment ).