Patient Portal
Get instant access to your medical records, lab results, appointments, attendance, and payments. No need to complete an ROI and wait for records to be sent, simply log into the portal and share your records directly with providers, parole officers, drug courts, or family members. You can access the portal on your desktop or download the Healow app for your mobile device.
Patient Portal Instructions
Step by Step Instructions for Web and App
Patient Videos & Handouts
How to Take Buprenorphine
This handout provides instructions and reminders for patients before taking their first dose of buprenorphine. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (Conventional)
The conventional initiation method is for new patients who have abstained from opioids for 24-36 hours and are feeling moderate withdrawal symptoms before starting buprenorphine. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (Low Dose)
The low dose (micro) initiation method is for new patients who have been directed by their provider to maintain their baseline use of opioids while gradually increasing their dose of buprenorphine over five to seven days. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (High Dose)
The high dose (macro) initiation method is for new patients who have been directed by their provider to stop all use of opioids and start immediately on a high dose of buprenorphine. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Alcohol Withdrawal Treatment
This new patient handout covers our alcohol withdrawal treatment program that can make patients safer and more comfortable by relieving withdrawal symptoms and offering daily monitoring and ongoing medication management to help prevent return to drinking. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Getting Started on Benzodiazepine Treatment
This new patient handout covers our benzodiazepine treatment program. Ideal Option follows a 4-step approach that can make patients safer and more comfortable while tapering off benzodiazepines. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Patient Information - Brixadi Injections
This patient handout is for patients receiving weekly or monthly Brixadi injections to treat opioid use disorder, or for patients considering transitioning from sublingual buprenorphine to this long-acting injectable form of buprenorphine.
Patient Information - Vivitrol Injections
This patient handout is for patients receiving monthly Vivitrol injections to treat opioid use disorder and/or alcohol use disorder, and for patients considering transitioning from oral naltrexone to this long-acting injectable form of naltrexone.
Patient Information - Sublocade Injections
This patient handout is for patients receiving monthly Sublocade injections to treat opioid use disorder, or for patients considering transitioning from sublingual buprenorphine to this long-acting injectable form of buprenorphine.
Patient Information - Discontinuing Buprenorphine
This handout is for patients thinking about tapering off their prescribed buprenorphine with the goal of discontinuing the medication completely. Stopping buprenorphine abruptly or too soon into your recovery puts you at risk for withdrawal, cravings, relapse and overdose.
Patient Booklets
New Patient Welcome Booklet
This new patient booklet covers how the Ideal Option program works for opioid and polysubstance use disorder, what to expect as your make progress through the stages of treatment, and tips on navigating your recovery journey.
Top 3 Myths About Suboxone Booklet
This is our most popular booklet for patients and supporters who want to learn more about how Suboxone works. The booklet debunks three common misconceptions about Suboxone that prevent new patients from starting on this life-saving treatment and contribute to the stigma surrounding addiction medicine.
A Patient's Guide to Avoiding Precipitated Withdrawal
This patient booklet covers why precipitated withdrawal occurs and how you can lower the chances of it happening to you.
Six Phases of Recovery Booklet
Many of our patients ask us what to expect after starting treatment for addiction. The booklet covers six common phases of recovery based on our experience treating more than 55,000 individuals since 2012. Recovery is unique to every individual but there are common themes. We hope you find the information and real life stories found in this booklet helpful.
Supporters Booklet
If someone you love is struggling with addiction, it can be hard to know what to say and do without enabling them or pushing them away. This Supporters Guide has been downloaded thousands of times and provides expert knowledge and helpful tips on how to help your loved one while avoiding common mistakes.
Patient Forms
Most new patients will be required to complete their consent forms at the clinic. However, if you have been directed by an Ideal Option staff member to complete your new patient forms online, please click on the "New Patient Packet" below.
New Patient Packet Ideal Balance DisclosuresGet Support
/ Ideal Option: Patient Forms
Patient Portal
What is the Healow app?
The Healow app is a mobile application that allows users to manage their health information. It provides features such as access to medical records, pay statement balances and view appointment history. To log in for the first time, users need to launch the app, review the tutorial, agree to the terms and conditions, enter their personal information, and verify their account using practice code DJHFAD.
What can I access on the patient portal/Healow app?
On the patient portal and the healow app, you can access the following features:
- View Scheduled Appointments: Check your upcoming appointments.
- Pay Statement Balances: View and pay your medical bills.
- View and Save/Print Lab Results: Access your lab results and save or print them for your records.
- View Current Medications: See a list of your current medications.
These tools provide a convenient way to manage your health information and stay connected with your healthcare provider.
How do I access lab results on the patient portal/Healow app?
To access lab results on the patient portal at Ideal Option, you can view and save/print lab results directly from the portal.
For the Healow app, follow these steps:
- Log into the Healow app
- Select ‘My Records’ from the options wheel
For the patient portal, follow these steps:
- Login to the patient portal using either user credentials (username and password) or your name and DOB
- From the navigation bar on the left side of the screen, hover on Medical Records and click on Personal Health Record
- Enter a date range and click Submit
How do I print/share lab results from the patient portal/Healow app?
To print or share lab results from the patient portal at Ideal Option, you can view and save or print lab results directly from the portal.
For the Healow app, follow these steps:
- Log into the Healow app
- Select ‘My Records’ from the options wheel
- Select a beginning and ending date to display results in the desired timeframe
- Select ‘Download PDF’ at the bottom of the screen
- You will be presented with options to save or email the PDF results
How do I make a payment via the patient portal/Healow app?
To quickly make a payment without having to log into the Healow app or the patient portal, visit https://healowpay.com
To make a payment via the Healow app, follow these steps:
- Log into the Healow app
- Select ‘Statements’ from the options wheel
- Follow the on-screen instructions to make a payment
(How to set up an account in the Healow app)
To make a payment via the patient portal, follow these steps:
- Log into the patient portal
- Select 'Pay Your Bill' on the left
- Enter a statement code and patient last name or enter patient first name, last name, DOB and phone number
- After verification, follow on-screen instructions to make a payment