Patient Portal
Get instant access to your medical records, lab results, appointments, attendance, and payments. No need to complete an ROI and wait for records to be sent, simply log into the portal and share your records directly with providers, parole officers, drug courts, or family members. You can access the portal on your desktop or download the Healow app for your mobile device.
Patient Videos & Handouts
How to Take Buprenorphine
This handout provides instructions and reminders for patients before taking their first dose of buprenorphine. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (Conventional)
The conventional initiation method is for new patients who have abstained from opioids for 24-36 hours and are feeling moderate withdrawal symptoms before starting buprenorphine. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (Low Dose)
The low dose (micro) initiation method is for new patients who have been directed by their provider to maintain their baseline use of opioids while gradually increasing their dose of buprenorphine over five to seven days. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Buprenorphine (High Dose)
The high dose (macro) initiation method is for new patients who have been directed by their provider to stop all use of opioids and start immediately on a high dose of buprenorphine. For dosing questions or concerns please call the nurse care team on 1-877-522-1275.
Getting Started on Alcohol Withdrawal Treatment
This new patient handout covers our alcohol withdrawal treatment program that can make patients safer and more comfortable by relieving withdrawal symptoms and offering daily monitoring and ongoing medication management to help prevent return to drinking. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Getting Started on Benzodiazepine Treatment
This new patient handout covers our benzodiazepine treatment program. Ideal Option follows a 4-step approach that can make patients safer and more comfortable while tapering off benzodiazepines. For dosing questions or concerns please call our nurse care team on 1-877-522-1275.
Patient Information - Brixadi Injections
This patient handout is for patients receiving weekly or monthly Brixadi injections to treat opioid use disorder, or for patients considering transitioning from sublingual buprenorphine to this long-acting injectable form of buprenorphine.
Patient Information - Vivitrol Injections
This patient handout is for patients receiving monthly Vivitrol injections to treat opioid use disorder and/or alcohol use disorder, and for patients considering transitioning from oral naltrexone to this long-acting injectable form of naltrexone.
Patient Information - Sublocade Injections
This patient handout is for patients receiving monthly Sublocade injections to treat opioid use disorder, or for patients considering transitioning from sublingual buprenorphine to this long-acting injectable form of buprenorphine.
Patient Information - Discontinuing Buprenorphine
This handout is for patients thinking about tapering off their prescribed buprenorphine with the goal of discontinuing the medication completely. Stopping buprenorphine abruptly or too soon into your recovery puts you at risk for withdrawal, cravings, relapse and overdose.
Patient Booklets
New Patient Welcome Booklet
This new patient booklet covers how the Ideal Option program works for opioid and polysubstance use disorder, what to expect as your make progress through the stages of treatment, and tips on navigating your recovery journey.
Top 3 Myths About Suboxone Booklet
This is our most popular booklet for patients and supporters who want to learn more about how Suboxone works. The booklet debunks three common misconceptions about Suboxone that prevent new patients from starting on this life-saving treatment and contribute to the stigma surrounding addiction medicine.
A Patient's Guide to Avoiding Precipitated Withdrawal
This patient booklet covers why precipitated withdrawal occurs and how you can lower the chances of it happening to you.
Six Phases of Recovery Booklet
Many of our patients ask us what to expect after starting treatment for addiction. The booklet covers six common phases of recovery based on our experience treating more than 55,000 individuals since 2012. Recovery is unique to every individual but there are common themes. We hope you find the information and real life stories found in this booklet helpful.
Supporters Booklet
If someone you love is struggling with addiction, it can be hard to know what to say and do without enabling them or pushing them away. This Supporters Guide has been downloaded thousands of times and provides expert knowledge and helpful tips on how to help your loved one while avoiding common mistakes.
Patient Forms
Most new patients will be required to complete their consent forms at the clinic. However, if you have been directed by an Ideal Option staff member to complete your new patient forms online, please click on the "New Patient Packet" below. The release of information (ROI) forms can be completed online and submitted as needed.
New Patient Packet Release of Information to Outside Provider Release of Information to Individual Release of Information to Insurance Provider Ideal Balance DisclosuresGet Support
/ Ideal Option: Patient Forms
Accessing Medical Records
How do I get access to my lab results?
Your provider will go over your lab results during your appointment. Ideal Option also provides patients with a convenient, secure online portal through Healow. Using Healow, you can access medical records, lab results, appointments, payments, and visit summaries.
Mobile Instructions:
- Download the Healow app from the App Store or Google Play
- Enter practice code DJHFAD
- Select Ideal Option (disregard clinic address)
- Enter your name, date of birth, and create a PIN
Desktop Instructions:
- Click here to access the web portal
- If you are a new user, click on "using mobile phone"
- Enter you first name, last name, and date of birth
- Enter the verification code sent to your phone and log in
Note: You must have an email address on file with Ideal Option in order to access the portal. You can add your email using the kiosk in the clinic at your next visit or contact us to provide your email.
You can also call 1.877.522.1275 to speak to our medical records team. They will ask you complete a release of information (ROI) form and then work with you to receive your records and/or send them to other providers. Processing can take up to 3 weeks.
How do I see past payments and balance owed?
Ideal Option provides our patients with a convenient, secure online portal through Healow. Using Healow, you can access medical records, lab results, appointments, payments, and visit summaries.
Mobile Instructions:
- Download the Healow app from the App Store or Google Play
- Enter practice code DJHFAD
- Select Ideal Option (disregard clinic address)
- Enter your name, date of birth, and create a PIN
Desktop Instructions:
- Click here to access the web portal
- If you are a new user, click on "using mobile phone"
- Enter you first name, last name, and date of birth
- Enter the verification code sent to your phone and log in
Note: You must have an email address on file with Ideal Option in order to access the portal. You can add your email using the kiosk in the clinic at your next visit or contact us to provide your email.
You can also call 1.877.522.1275 to speak to a financial counselor.