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Community Resources

Insurance Providers

We accept insurance and are in-network with all major private carriers, Medicaid and Medicare. If your provider is not listed below, give us a call on 1.877.522.1275 as we may have just added them.

Alaska

  • Aetna Commercial
  • Aetna Medicare (PPO/HMO)
  • Aetna Coventry (First Health / Workers Comp / Auto)
  • FCHN of Alaska
  • Medicaid of Alaska
  • Medicare of Alaska (Part B)
  • Multiplan of Alaska
  • Premera of Alaska
  • Railroad Medicare
  • TriWest of Alaska
  • UHC of Alaska (Medicaid, Medicare, Commercial)

Arkansas

  • Blue Cross / Blue Shield (Medicaid, Medicare)
  • United Healthcare
  • Humana
  • Medicaid of Arkansas
  • Medicare of Arkansas (Part B)
  • Railroad Medicare
  • Total Care (Medicaid, Ambetter from Arkansas Health and Wellness)

Idaho

  • Aetna Commercial
  • Aetna Medicare (PPO/HMO)
  • Aetna Coventry (First Health / Workers Comp / Auto)
  • BCBS of Idaho (Mountain View Connected Care, Qualified Health Plans, Medicare Advantage and Medicare Medicaid Dual, ClearWater Network, Hometown East Network, Hometown North Network)
  • Humana of Idaho Choicecare Commercial (PPO 4016, HMO 4016)
  • Humana of Idaho Choicecare Medicare (PPO 4030, HMO 4037)
  • Humana of Idaho Choicecare Fee For Service (4025)
  • Medicare of Idaho (Part B)
  • Medicaid of Idaho
  • Molina of Idaho
  • Railroad Medicare
  • Regence BlueShield/Asuris of Idaho
  • TriWest of Idaho

Maryland

  • Aetna Better Health of Maryland
  • Maryland Medicaid
  • Blue Cross of Maryland / Care First (Commercial)
  • Medicare of Maryland (Part B)
  • Optum of Maryland
  • Railroad Medicare
  • TriWest of Maryland

Montana

  • Allegiance Benefit Plan Management
  • Blue Cross Blue Shield of Montana 
  • Cigna of Montana
  • Health Co-Op Montana
  • Humana of Montana Choicecare Commercial (PPO 4016, HMO 4016)
  • Humana of Montana Choicecare Medicare (PPO 4030, HMO 4037)
  • Humana of Montana Choicecare Fee For Service (4025)
  • Medicaid of Montana
  • Medicare of Montana (Part B)
  • Pacific Source of Montana
  • Railroad Medicare
  • TriWest of Montana

New Mexico

  • Blue Cross / Blue Shield of New Mexico (Commericial,  Medicaid)
  • Molina (Medicare, Medicaid, Commercial-Marketplace)
  • Humana
  • New Mexico Medicaid
  • New Mexico Medicare (Part B)
  • Presbyterian Health Plan (Medicaid, Medicare, Commercial)
  • Railroad Medicare
  • UHC Community Plan (Medicaid, Medicare, Commercial)
  • Western Sky (Medicaid, Medicare)

North Dakota

  • Aetna of North Dakota
  • Blue Cross Blue Shield of North Dakota
  • Humana of North Dakota Choicecare Commercial (PPO 4016, HMO 4016)
  • Humana of North Dakota Choicecare Medicare (PPO 4030, HMO 4037)
  • Humana of North Dakota Choicecare Fee For Service (4025)
  • Medicaid of North Dakota
  • Medicare of North Dakota (Part B)
  • Railroad Medicare
  • Sanford Health Plan (Medicaid, Commercial)
  • TriCare of North Dakota
  • TriWest of North Dakota
  • UHC of North Dakota (Medicaid, Commercial)
  • UniCare of MN (Bismarck, Minot, Fargo and Grand Forks)

Oregon

  • Aetna Commercial
  • Aetna Medicare (PPO/HMO)
  • Aetna Coventry (First Health / Workers Comp / Auto)
  • Care Oregon
  • EOCCO of Oregon (Commercial)
  • Humana of Oregon Choicecare Commercial (PPO 4016, HMO 4016)
  • Humana of Oregon Choicecare Medicare (PPO 4030, HMO 4037)
  • Humana of Oregon Choicecare Fee For Service (4025)
  • Medicaid of Oregon
  • Medicare of Oregon (Part B)
  • MODA of Oregon
  • Pacific Source of Oregon (Medicaid, Medicare, Voyager, Navigator, Pathfinder, SmartChoice, PSN)
  • Providence of Oregon (Medicaid)
  • Regence of Oregon (Commercial, Medicare)
  • Railroad Medicare
  • Sam Health/Intercommunity of Oregon (Medicaid, Medicare)
  • Trillium of Oregon (Medicaid, Medicare)
  • TriWest of Oregon
  • UHC of Oregon (Commercial, Medicare)

Washington

  • Aetna Commercial
  • Aetna Medicare (PPO/HMO)
  • Aetna Coventry (First Health / Workers Comp / Auto)
  • Coordinated Care of Washington (Medicaid, Ambetter/Exchange)
  • FCHN of Washington
  • Humana of Washington Choicecare Commercial (PPO 4016, HMO 4016)
  • Humana of Washington Choicecare Medicare (PPO 4030, HMO 4037)
  • Humana of Washington Choicecare Fee For Service (4025)
  • Medicaid of Washington
  • Medicare of Washington (Part B)
  • Medicare RailRoad (Part B)
  • Molina of Washington (Medicaid, Marketplace)
  • Multiplan of Washington
  • Optum Network of Washington
  • Pacific Source of Washington (Navigator)
  • Premera of Washington (Commercial, Lifewise)
  • Railroad Medicare
  • Regence.Asuris of Washington (Commercial)
  • Kaiser Foundation Health Plan of WA
  • TriCare of Washington
  • TriWest of Washington
  • UHC of Washington (Commerical, Medicare, Medicaid)
Get Support
 / Ideal Option: Insurance Providers

Patient Portal

How do I access the patient portal?

Click here to access the online patient portal. To access the portal on your phone, just download the "Healow" app from the app store and use Practice Code DJHFAD.

To log in to the Healow app for the first time and access lab results:

  1. Launch the Healow app on a mobile device.
  2. (Optional) Review a tutorial for the Healow app by swiping left through the five instructional screens.
  3. Tap "Get Started."
  4. Read the Terms of Use Agreement and then tap the "I agree to the terms & conditions" button.
  5. On the "Let’s Get Started" screen, enter your first name, last name, and date of birth, and then tap the "Continue" button.
  6. Tap "Yes, I have a Practice Code".
  7. Enter Practice Code DJHFAD on the Practice Code screen and then tap the "Next" button.
  8. Verify that the selected practice is correct and then tap the "This is My Practice" button.
  9. Verify your account using one of the following options:
    • Select the number to which the phone verification code is to be sent and then tap "Send Text."
    • Enter the verification code on the Phone Verification screen.
    • Swipe up on the "Or Login with Username," enter the user’s Patient Portal login credentials, then tap the "Submit" button.
  10. Create a 6-digit security PIN. The Healow app is activated, and you are logged in.

The Healow app is a mobile application that allows users to manage their health information. It provides features such as access to medical records, pay statement balances and view appointment history. To log in for the first time, users need to launch the app, review the tutorial, agree to the terms and conditions, enter their personal information, and verify their account using practice code DJHFAD.

On the patient portal and the healow app, you can access the following features:

  1. View Scheduled Appointments: Check your upcoming appointments.
  2. Pay Statement Balances: View and pay your medical bills.
  3. View and Save/Print Lab Results: Access your lab results and save or print them for your records.
  4. View Current Medications: See a list of your current medications.

These tools provide a convenient way to manage your health information and stay connected with your healthcare provider.

To access lab results on the patient portal at Ideal Option, you can view and save/print lab results directly from the portal.

For the Healow app, follow these steps:

  1. Log into the Healow app
  2. Select ‘My Records’ from the options wheel

For the patient portal, follow these steps:

  1. Login to the patient portal using either user credentials (username and password) or your name and DOB
  2. From the navigation bar on the left side of the screen, hover on Medical Records and click on Personal Health Record
  3. Enter a date range and click Submit

To print or share lab results from the patient portal at Ideal Option, you can view and save or print lab results directly from the portal.

For the Healow app, follow these steps:

  1. Log into the Healow app
  2. Select ‘My Records’ from the options wheel
  3. Select a beginning and ending date to display results in the desired timeframe
  4. Select ‘Download PDF’ at the bottom of the screen
  5. You will be presented with options to save or email the PDF results

To quickly make a payment without having to log into the Healow app or the patient portal, visit https://healowpay.com

To make a payment via the Healow app, follow these steps:

  1. Log into the Healow app
  2. Select ‘Statements’ from the options wheel
  3. Follow the on-screen instructions to make a payment

(How to set up an account in the Healow app)

To make a payment via the patient portal, follow these steps:

  1. Log into the patient portal
  2. Select 'Pay Your Bill' on the left
  3. Enter a statement code and patient last name or enter patient first name, last name, DOB and phone number
  4. After verification, follow on-screen instructions to make a payment

(How to set up an account in the patient portal)

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You're just one step away from starting or restarting your recovery journey with Ideal Option. We've helped thousands of people get their lives back. Let's make yours one of them. 

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