How long will it take before I get my first dose of medication?
Barring any insurance or other issues beyond our control, prescriptions are typically available for pick up at your pharmacy the same day or within 24 hours of your appointment.
How much does the medication cost?
For the majority of our patients who are Medicaid members, the medication is fully covered. For Medicare and commerically insured patients, the co-pay varies depending on the plan you are enrolled in.
How many days of medications will I get at a time?
Patients receive a refill for their prescription medication at each visit unless there is a safety issue or diversion (selling or giving away the medication). For the first couple of weeks, visits are scheduled every few days, then visits are weekly, bi-weekly, and eventually, once every 3-4 weeks. Changes to the frequency of visits may be made at any time by our providers depending on the patient's recovery.
What happens if I run out of medication before my appointment?
We work very hard to make sure you don’t run out of medication before your next appointment but you must be seen in order to get your prescription. We do not fill prescriptions early, and we are unable to replace lost or stolen prescriptions.
Who do I contact if I run into problems with a prescription?
You can call 1.877.522.1275, use the live chat function on this website, or email email@example.com if you need help filling your prescription.
Will I get a paper prescription to take to a pharmacy?
No. We use electronic prescriptions known as ePrescriptions. After your visit, our ePrescription team receives your prescription from the provider and prepares the prescription. As required by the Controlled Substances Act (CSA), the prescription is then sent back to the provider for signature and the prescription is sent to your pharmacy to be filled.