Answers to common questions.

Making the decision to get treatment for substance use disorder can be overwhelming as you find yourself faced with many confusing options. We are here to help. If you have questions not answered on this page, please contact us. 

Frequently Asked Questions

Who is Ideal Option?

Ideal Option is one of the nation’s largest providers of office-based opioid addiction treatment. Founded in 2012 by two emergency medicine physicians, today Ideal Option operates more than 65 outpatient clinics in 8 states. Ideal Option’s mission is to provide underserved populations with low-barrier access to evidence-based addiction treatment – saving lives, healing families, and helping communities.

For the most current list of Ideal Option clinics visit our Find a Clinic page. 

Medicated-Assisted Treatment (MAT) is the use of FDA-approved medications, in combination with counseling and behavioral therapies, to provide a "whole-patient" approach to the treatment of substance use disorder. Research shows that a combination of medication and behavioral therapy can successfully treat these disorders, and for people struggling with addiction, MAT can help sustain recovery. MAT is primarily used for the treatment of addiction to opioids such as heroin, fentanyl, and prescription pain medications, but can also be used for alcohol, smoking, and other substance use disorders.

The easiest way to get started is to call us at 1-877-522-1275. Our patient care team is available 7 days a week. If you prefer to leave your contact information for a call back, you can do that on our website or email us at info@idealoption.net. You can also make an appointment via a live chat session on this website if a patient care representative is available to help you. Finally, if you prefer, you can walk into your closest Ideal Option clinic during hours of operation and be seen on the same day.

No. Ideal Option is an outpatient clinic – very much like a primary care or other medical office. Patients do not stay overnight, they see us for short appointments, every few days to start and then less frequently over time. Our most stable patients come into the clinic for 30-minute appointments just once a month.  

We accept Medicaid, Medicare, Tricare, and most private insurances. For a list of all the insurance providers we work with, please visit this page. If you're uninsured, we can help. Please call 1-877-522-1275 to speak with one of our financial counselors. 

Opioid use disorder is defined as a problematic pattern of opioid use that leads to serious impairment or distress. This can be use of prescription opioids like Oxycodone or illicit opioids like heroin and fentanyl.

Ideal Option uses FDA-approved medications to treat opioid use disorder (OUD). Medication-assisted treatment is considered to be the gold standard for OUD. Medications used for the treatment of OUD include buprenorphine (Suboxone®, Subutex®), and naltrexone (Vivitrol®). We also encourage and refer our patients to seek behavioral health services, such as counseling or group therapy. Many of our locations offer behavioral health serivces. 

Your out of pocket cost for treatment depends on your insurance and specific benefit package. When you call to make an appointment, you’ll be transferred to a financial counselor to verify your insurance, your deductible, and any out of pocket costs you may incur. Our financial counselors will also provide you with an estimate of the total cost so you will know what to expect. Most Medicaid plans do not require a co-pay, but every state differs. 

Suboxone® contains buprenorphine and naloxone. Buprenorphine attaches to the same receptors as other opioids but only partially activates those receptors. This eliminates withdrawals and cravings, which helps people feel normal. Naloxone is an antagonist / opioid blocking medication that causes withdrawals if someone tries to inject or snort the Suboxone®.

Patients receive a refill for their prescription medication at each visit unless there is a safety issue or diversion (selling or giving away the medication). For the first couple of weeks, visits are scheduled every few days, then visits are weekly, bi-weekly, and eventually, once every 3-4 weeks. Changes to the frequency of visits may be made at any time by our providers depending on the patient's recovery.

ROI Forms

Download, print, and complete these release of information (ROI) forms as needed. You can bring them with you to the clinic or fax them to 509.491.3031.

Release of Information to Outside Provider Release of Information to Individual Release of Information to Insurance Provider
Attend an Event

You're Invited

Coming to an Ideal Option open house or new patient information session is a great way to learn more about opioid use disorder, medication-assisted treatment, and the evidence-based services we provide. Our events are open to everyone in the local community. If you're a new patient who is thinking about starting medication-assisted treatment, please join us at an event or stop by the clinic any time to learn more about what to expect.

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Get Started

You're just one step away from starting or restarting your recovery journey with Ideal Option. We've helped thousands of people get their lives back. Let's make yours one of them. 

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