Answers to common questions.

Making the decision to get treatment for substance use disorder can be overwhelming as you find yourself faced with many confusing options. We are here to help. If you have questions not answered on this page, please contact us. 

About Ideal Option

Who is Ideal Option?

With over 80 Joint Commission-accredited clinics in 9 states, Ideal Option is one of the nation’s largest outpatient providers of evidence-based medication-assisted treatment for addiction to opioids, alcohol, methamphetamine, and other substances. We provide treatment in an outpatient setting that feels like a primary care clinic, allowing patients to maintain relationships with family and take advantage of employment opportunities. We accept all forms of insurance, including Medicaid and Medicare, and offer an affordable plan for uninsured patients. Ideal Option treats addiction as a chronic condition and provides a safe, non-judgmental, professional environment for patients.

Founded in 2012 by two emergency medicine physicians, Ideal Option’s mission is to provide underserved populations with low-barrier access to evidence-based addiction treatment – saving lives, healing families, and helping communities.

Ideal Option operates over 80 outpatient clinics across 9 states, including Alaska, Arkansas, Idaho, Maryland, Montana, New Mexico, North Dakota, Oregon, and Washington.

For the most current list of Ideal Option clinics, visit our Find a Clinic page. 

Each clinic location has different opening hours. To see hours of operation for your local clinic, start by finding your local clinic here: Find A Clinic

Our patient care team is available 7 days a week by phone at 1-877-522-1275:

  • Mon-Fri: 4am - 8pm (pacific time)
  • Sat-Sun: 8am - 6pm (pacific time)

Ideal Option is not an IOP, but we can refer out to IOP treatment agencies.

No, Ideal Option is not a residential or inpatient program. We provide treatment in an outpatient setting that feels like a primary care clinic, allowing patients to maintain relationships with family and take advantage of employment opportunities.

If you are a new patient, we require you to start treatment in person at one of our outpatient clinics unless special circumstances temporarily prevent you from getting to the clinic. Please be aware that Arkansas state regulations require all new patients to be seen in person for their first appointment.  After your first three visits, occasional virtual/remote visits can be requested due to circumstances such as clinic closures, weather, and illness.

To become an Ideal Option patient, you can request an appointment by calling us at 877.522.1275 or visiting Ideal Option and clicking “Request Appointment”.

To request your medical records, please visit MediCopy.net/Patients. Please provide an email address on the authorization to expedite the process and delivery method. Records sent via email, or to another provider, are complimentary. Requests are processed within two (2) business days after receipt by MediCopy*. 

You can also access your medical records on our patient portal.

*We have partnered with MediCopy to fulfill Release of Information requests. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning the release of medical information. If you have any questions, please contact MediCopy via online chat at MediCopy.net or by phone at 866-587-6274.

Patient Forms

Most new patients will be required to complete their consent forms at the clinic. However, if you have been directed by an Ideal Option staff member to complete your new patient forms online, please click on the "New Patient Packet" below.

New Patient Packet    Ideal Balance Disclosures 

Get Started

You're just one step away from starting or restarting your recovery journey with Ideal Option. We've helped thousands of people get their lives back. Let's make yours one of them. 

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