How to Use the Virtual Clinic
If you don't have Internet access (wi-fi or phone data), a mobile device, or a computer with a web-cam, you are welcome to come into an Ideal Option clinic to use our onsite telemedicine kiosk.
Schedule Your Appointment
If you want to schedule a virtual appointment or change an existing appointment to a virtual appointment, talk to your provider, medical assistant, call our patient care team at 1-877-522-1275 or contact us. You can also simply "walk in" without an appointment to our virtual clinic during open hours using the "connect now" button above.
Our Virtual Clinic is open Monday-Friday between 7am - 7pm local time. We are accepting new patients from anywhere in Alaska, Idaho, Maryland, Minnesota, Montana, New Mexico, North Dakota, Oregon, and Washington.
Prepare Your Phone or Tablet
Make sure you have a smartphone or tablet with an Internet connection and web-cam. Be sure your device is fully charged or that you will be close to a power source for your appointment.
Visit the App Store on your iPhone or iPad, or Google Play on your Android device, and search for "8x8 VIDEO MEETINGS" or use the links below to download the app. It's free.
Prepare Your Computer
If you don't have a mobile device, you will need a computer that supports video conferencing and has a web camera installed. You must also have a high-speed Internet connection. For best results, we recommend Google Chrome as your Internet browser.
What if I don't have a mobile device or computer that will support video conferencing?
Please call 1.877.522.1275 to let our patient care team know. If you are a new patient or your provider deems it necessary to see you before issuing your refill, we will arrange for you to come to a nearby clinic for a telemedicine appointment. Rest assured that our clinics are santized regularly and we enforce social distancing guidelines in the waiting rooms.
Check In for Your Appointment
At the time of your appointment or when you are ready to get started as a new patient, make sure you are in a quiet, private place, and then click here to check in. You will be directed to a new page where you will be greeted by a medical assistant who will collect some information from you. You will then be placed into a virtual waiting room where you will be connected to your provider.
Pick Up Your Medication
After your virtual appointment, your provider will submit your prescription electronically to a local pharmacy. Typically, your medication will be available for same or next day pick up.
Can I get longer prescriptions during COVID-19?
For the duration of the COVID-19 pandemic, our providers will be following the latest recommendations from SAMHSA and ASAM to extend prescriptions for buprenorphine (Suboxone), thereby decreasing the need for frequent appointments and visits to the clinic for urine tests.
While each patient's treatment plan is unique and dependent on several stability and safety indicators determined individually by our providers, our new guidelines are as follows:
- Most new patients will be prescribed a full week of Suboxone and required to meet with a provider weekly for up to 6 weeks.
- New patients who present with a medical or substance use history that puts their safety at risk may be issued shorter prescriptions and required to meet with a provider more than once per week.
- Existing patients (or new patients who have switched from another provider) who have been stable for more than 6 weeks on Suboxone may be issued longer prescriptions and required to meet with a provider less frequently; once every 2, 3 or even 4 weeks.
Drop Off a Urine Sample
After your first virtual appointment as a new patient, you will be required to stop by the clinic within 48 hours to provide a urine sample and pick up a new home test kit.
For follow up appointments, you will be required to come by the clinic 2 days in advance to drop off a urine sample and pick up a new home test kit. We will also process your co-payment or self-pay amount while you are in the clinic.
Why do you test my urine?
We do urine drug testing at every visit to help us tailor and adjust your treatment plan. It's important for our providers to know what substances are in your system to ensure your safety and offer you the most appropriate medical and behavioral treatment.
Schedule Your Next Appointment
Let your provider or medical assistant know if you want to have your next appointment virtually or in the clinic, and be sure to note down the date and time. If you need to reschedule or change your appointment type, please contact us or call 1-877-522-1275.
/ Ideal Option: Virtual Clinic
What is a "virtual clinic"?
During the COVID-19 pandemic, federal regulations allow new patients seeking treatment for opioid use disorder to be seen over video chat with a licensed addiction medicine provider to limit trips outside the home. This means that Ideal Option can now provide video treatment services to anyone in the nine states where we are currently licensed to operate, regardless of how close they live to one of our clinics.
Our virtual clinic is fully staffed with medical assistants and providers like our normal clinics, they're just all online! You will still see and talk to our staff live over video chat from your home or in one of our clinics. Your prescription will be sent in electronically and be available for pick up as normal at your local pharmacy. The only difference is the process for doing urine tests, which are essential to personalizing your treatment plan and ensuring your safety. You will be asked to drop a urine sample off, around the time of your appointments, at a clinic if there's one nearby.
Can I do my appointment over video chat at home?
YES! We can now schedule you for a virtual appointment with your provider over video chat on your mobile device. The virtual clinic is open Mon - Fri, 7am - 7pm local time. Your prescription will be sent electronically to your local pharmacy for same or next day pick up.
After your first virtual appointment, you will be required to stop by the clinic within 48 hours to provide a urine sample and pick up a home test kit. For follow up appointments, you will be required to come by the clinic 48 hours in advance to drop off a urine sample and pick up a new home test kit. We will also process your co-payment or self-pay amount while you are in the clinic.
If you are under quarantine or have circumstances that prevent you from leaving your home, special arrangements can be made.
Do I have to meet with a provider face-to-face?
NO! You can now meet with your provider over a mobile device or computer from the comfort of your home or any location you choose.
If I do a virtual appointment at home, will I still have to provide a urine sample?
Yes, in most cases you will be asked to come to the clinic to provide a urine sample within 48 hours of your first appointment as a new patient and 48 hours before all follow up appointments.
Home urine test kits are available at the clinic. If you are unable to come to the clinic to provide a urine sample and/or pick up a home test kit, please let your provider know at the time of your appointment.
What if I don't have internet access or a mobile device / computer that will work for video chat?
If you are a stable long-term patient, your provider may be able to refill your prescription without the need for an appointment. However, if your provider needs to see you, we will arrange for you to come to the clinic for a telemedicine appointment. Rest assured that our clinics are sanitized regularly, and we enforce social distancing guidelines in the waiting rooms.
What if I don't want to use video chat to meet with my provider?
It's okay! You can still come into the clinic for your appointment as usual. However, with COVID-19 most of our providers are working away from the clinic, so even if you come to the clinic you will likely be seeing your provider at a telemedicine kiosk. If you have internet access and a mobile phone or computer with a web-cam, please give it a try. You may find you like it!
I need help downloading the 8X8 meetings app or connecting to the virtual clinic.
If you are having technical difficulties, please call us at 1-877-522-1275. Our patient care team can help troubleshoot and if necessary, get you set up with an appointment to use the telemedicine kiosk in one of our clinics.