Ideal Option provides our patients with a convenient, secure online portal through Healow. Using Healow, you can access medical records, lab results, appointments, payments, and visit summaries.

Here's how to get started:

1. Download the Healow app from the App Store or Google Play.
2. Enter practice code DJHFAD
3. Enter your name, date of birth, and create a PIN

Note: You must have an email address on file with Ideal Option in order to access the portal. You can add your email using the kiosk in the clinic at your next visit or contact us to provide your email. 

You can also call 1.877.522.1275 to speak to a financial counselor.

For the majority of our patients who are Medicaid members, the medication is fully covered. For Medicare and commercially insured patients, the co-pay varies depending on the plan you are enrolled in. If you have non-standard Medicaid coverage, our insurance verification team will send you an explanation of your benefits including any out-of-pockets costs before your first appointment.

An Ideal Option financial counselor will work with you to apply for Medicaid, financial hardship assistance, or to develop an affordable payment plan for your treatment or even co-pays if you are insured. If you are committed to your recovery but experiencing financial duress, we will do everything possible to help you. Please contact us and ask to speak with a financial counselor today.