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Privacy & Feedback
How can I access the medical records of a patient if I am a third-party entity?
If you are a third-party entity, click here to request patient medical records*.
*We have partnered with MediCopy to fulfill Release of Information requests. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning the release of medical information. If you have any questions, please contact MediCopy via online chat at MediCopy.net or by phone at 866-587-6274.
What are the new 42 CFR Part 2 Consent Requirements?
In April 2024, changes were made to consent requirements aimed at modernizing and improving information sharing while safeguarding confidentiality. Patients can now review and provide a one-time general consent for treatment, payment, and healthcare operations (TPO) on our clinic kiosks during check-in. Ideal Option’s Compliance team is happy to answer any questions regarding this change. Please don’t hesitate to give us a call at 877-522-1275.
Is my personal and health information private and secure?
Yes. We adhere to strict HIPAA guidelines and 42CFR Part 2, a federal regulation governing confidentiality of substance use disorder (SUD) patient records.
How can I submit a complaint about the services I received?
Please send an email to feedback@idealoption.net or complete the contact form on this website to submit your complaint along with your contact information for follow up or anonymously if preferred.
How can I submit a positive review about my experience at Ideal Option?
You can submit a review on Google by searching for “Ideal Option” and your location (e.g. "Ideal Option Everett") or on Facebook. You can also send your review to feedback@idealoption.net or use the contact form on this website.