/ Virtual Clinic
What is a "virtual clinic"?
During the COVID-19 pandemic, federal regulations allow new patients seeking treatment for opioid use disorder to be seen over video chat with a licensed addiction medicine provider to limit trips outside the home. This means that Ideal Option can now provide video treatment services to anyone in the nine states where we are currently licensed to operate, regardless of how close they live to one of our clinics.
Our virtual clinic is fully staffed with medical assistants and providers like our normal clinics, they're just all online! You will still see and talk to our staff live over video chat from your home or in one of our clinics. Your prescription will be sent in electronically and be available for pick up as normal at your local pharmacy. The only difference is the process for doing urine tests, which are essential to personalizing your treatment plan and ensuring your safety. You will be asked to drop a urine sample off, around the time of your appointments, at a clinic if there's one nearby.
Can I do my appointment over video chat at home?
YES! We can now schedule you for a virtual appointment with your provider over video chat on your mobile device. The virtual clinic is open Mon - Fri, 7am - 7pm local time. Your prescription will be sent electronically to your local pharmacy for same or next day pick up.
After your first virtual appointment, you will be required to stop by the clinic within 48 hours to provide a urine sample and pick up a home test kit. For follow up appointments, you will be required to come by the clinic 48 hours in advance to drop off a urine sample and pick up a new home test kit. We will also process your co-payment or self-pay amount while you are in the clinic.
If you are under quarantine or have circumstances that prevent you from leaving your home, special arrangements can be made.
Do I have to meet with a provider face-to-face?
NO! You can now meet with your provider over a mobile device or computer from the comfort of your home or any location you choose.
If I do a virtual appointment at home, will I still have to provide a urine sample?
Yes, in most cases you will be asked to come to the clinic to provide a urine sample within 48 hours of your first appointment as a new patient and 48 hours before all follow up appointments.
Home urine test kits are available at the clinic. If you are unable to come to the clinic to provide a urine sample and/or pick up a home test kit, please let your provider know at the time of your appointment.
What if I don't have internet access or a mobile device / computer that will work for video chat?
If you are a stable long-term patient, your provider may be able to refill your prescription without the need for an appointment. However, if your provider needs to see you, we will arrange for you to come to the clinic for a telemedicine appointment. Rest assured that our clinics are sanitized regularly, and we enforce social distancing guidelines in the waiting rooms.
What if I don't want to use video chat to meet with my provider?
It's okay! You can still come into the clinic for your appointment as usual. However, with COVID-19 most of our providers are working away from the clinic, so even if you come to the clinic you will likely be seeing your provider at a telemedicine kiosk. If you have internet access and a mobile phone or computer with a web-cam, please give it a try. You may find you like it!
I need help downloading the 8X8 meetings app or connecting to the virtual clinic.
If you are having technical difficulties, please call us at 1-877-522-1275. Our patient care team can help troubleshoot and if necessary, get you set up with an appointment to use the telemedicine kiosk in one of our clinics.