/ Virtual Clinic
What is a "virtual clinic"?
Our virtual clinic is fully staffed with medical assistants and providers like our normal clinics, they're just all online! If you are experiencing a temporary situation that prevents you from coming into one of our clinics, we will set you up to do an appointment over video chat from your home. Your prescription will be sent in electronically and be available for pick up as normal at your local pharmacy. You will be asked to drop off a urine sample – which is essential to personalizing your treatment plan and ensuring your safety – at your closest Ideal Option clinic.
Can I do my appointment over video chat at home?
Stable patients or those who have temporary special circumstances preventing them from coming to the clinic can be scheduled for a virtual appointment.
If you'd like to request or reschedule an appointment, please click here.
If I do a virtual appointment at home, will I still have to provide a urine sample?
Yes, in most cases you will be asked to come to the clinic to provide a urine sample within 48 hours of your appointment.
Home urine test kits are available at the clinic. If you are unable to come to the clinic to provide a urine sample and/or pick up a home test kit, please let your provider know at the time of your appointment.
What if I don't have internet access or a mobile device / computer that will work for video chat?
We will arrange for you to come to the clinic for a telemedicine appointment. Rest assured that our clinics are sanitized regularly, and we enforce social distancing guidelines in the waiting rooms.
I need help connecting to the virtual clinic.
If you are having technical difficulties, please call us at 1-877-522-1275. Our patient care team can help troubleshoot and if necessary, get you set up with an appointment to use the telemedicine kiosk in one of our clinics.
Can existing patients use the virtual clinic for appointments?
If you are a stable, long-term patient with Ideal Option, talk to your provider about virtual appointments. If you are still early in recovery but have a temporary situation that prevents you from coming to the clinic, we may be able to see you in the virtual clinic. If you need to request a virtual appointment because of a special circumstance, please use this form.
Can new patients start treatment in the virtual clinic?
If you are a new patient, we require you to start treatment in one of our outpatient clinics unless special circumstances temporarily prevent you from leaving home. If you cannot come to a clinic for any reason, please let us know using this form. If you do start treatment virtually, please note that follow up and urine collection will need to be scheduled at a clinic as soon as possible after your first appointment.