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Privacy & Feedback

How can I get access to my medical records?

Please call 1.877.522.1275 to speak to our medical records team. They will ask you complete a release of information (ROI) form and then work with you to receive your records and/or send them to other providers.

Yes. We adhere to strict HIPAA guidelines and 42CFR Part 2 that protects substance use disorder patient records.

Please send an email to or complete the contact form on this website to submit your complaint along with your contact information for follow up or anonymously if preferred.

You can submit a review on Google by searching for “Ideal Option” and your location (e.g. "Ideal Option Everett") or on Facebook. You can also send your review to or use the contact form on this website.

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