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 / Coronavirus Precautions

COVID-19 & Virtual Clinic

Is my clinic open regular business hours?

Yes, at this time we have no disruptions to any of our clinics' hours of operation. 

We are also offering virtual appointments over your mobile device or computer from the comfort of your home or any location you prefer, Monday - Friday between 7am - 8pm Pacific Time. 

If you'd like to change your appointment to a virtual appointment, please call 1.877.522.1275 or contact us

NO! You can now meet with your provider over a mobile device or computer from the comfort of your home or any location you choose. 

YES! We can now schedule you for a virtual appointment with your provider over video chat on your mobile device. We are scheduling appointments Mon - Fri, 7am - 8pm Pacific Time. Your prescription will be sent electronically to your local pharmacy for same or next day pick up.

After your first virtual appointment, you will be required to stop by the clinic within 48 hours to provide a urine sample and pick up a home test kit. For follow up appointments, you will be required to come by the clinic 48 hours in advance to drop off a urine sample and pick up a new home test kit. We will also process your co-payment or self-pay amount while you are in the clinic. 

If you are under quarantine or have special circumstances that prevent you from leaving your home, we can arrange for courier pick up and drop off. 

It's okay! You can still come into the clinic for your appointment as usual. However, with COVID-19 most of our providers are working away from the clinic, so even if you come to the clinic you will likely be seeing your provider at a telemedicine kiosk. If you have a mobile device that allows video chat, like Facetime or Duo, please give it a try. You may find you like it! 

If you are a stable long-term patient, your provider may be able to refill your prescription without the need for an appointment. However, if your provider needs to see you, we will arrange for you to come to the clinic for a telemedicine appointment. Rest assured that our clinics are sanitized regularly, and we enforce social distancing guidelines in the waiting rooms.

Yes, in most cases you will be asked to come to the clinic to provide a urine sample within 48 hours of your first appointment as a new patient and 48 hours before all follow up appointments.

Home urine test kits are available at the clinic. If you are unable to come to the clinic to provide a urine sample and/or pick up a home test kit, we may be able to arrange a courier to pick up your sample at your home. 

For the duration of the COVID-19 pandemic, our providers will be following the latest recommendations from SAMHSA and ASAM to extend prescriptions for buprenorphine (Suboxone), thereby decreasing the need for frequent appointments and visits to the clinic for urine tests. 

While each patient's treatment plan is unique and dependent on several stability and safety indicators determined individually by our providers, our new guidelines are as follows: 

  • Most new patients will be prescribed a full week of Suboxone and required to meet with a provider weekly for up to 6 weeks. 
  • New patients who present with a medical or substance use history that puts their safety at risk may be issued shorter prescriptions and required to meet with a provider more than once per week.
  • Existing patients (or new patients who have switched from another provider) who have been stable for more than 6 weeks on Suboxone may be issued longer prescriptions and required to meet with a provider less frequently; once every 2, 3 or even 4 weeks. 

Provider visits for new patients may be done virtually over a mobile device in all states except Minnesota due to state laws. Existing patients may be seen virtually in all states. 

  • Our staff wash their hands and use hand sanitizer several times throughout the day and always before and after each patient. 
  • Routine cleaning and surface disinfection throughout the clinic is done regularly throughout the day. 
  • Abundant supplies of hand sanitizer and tissues are available in each room of our clinics. 
  • Most of our clinics have very short wait times, but we will be encouraging those who do have to wait to follow social distancing recommendations from the CDC. 
  • Any employee or patient exhibiting a cough or fever will be asked to refrain from coming to the clinic. 
  • Our staff have been asked to avoid physical greetings such as shaking hands.

We recommend that you reschedule to a virtual appointment if you have possible symptoms of coronavirus. Please stay home and call your primary care provider. 

Please call us as soon as possible to change your appointment to a virtual appointment. If you have documentation that you have been diagnosed with coronavirus by a healthcare provider or have been placed under quarantine, we will work with you to make sure you can still get your prescription. 

We do not anticipate having to close any of our clinics. In the unlikely event that we do have to close a clinic, our patient care representatives will reach out to all patients affected by the closure via phone to discuss options and coordinate prescription coverage.

Please call us as soon as possible to change your appointment to a virtual appointment and inform us of the situation. If you have documentation that you have been diagnosed with coronovirus by a healthcare provider or have been placed under quarantine, we will work with you to make sure you can still get your prescription.

If you are an existing patient (or a new patient who has switched from another provider) and you have been stable for more than 6 weeks on Suboxone, you may be issued a longer prescriptions and required to meet with a provider less frequently over video chat from your home; once every 2, 3 or even 4 weeks. Prescription lengths and appointment frequency will be determined by your provider based on your unique situation, stability in recovery, and risk factors. 

Please stay home and away from other people as much as possible if you have symptoms of coronavirus. Call your primary care provider to get their recommendations. Do not go to urgent care or the emergency room unless you have acute shortness of breath or you are advised to do so by your primary care provider.

For more information, please see these guidelines from the CDC. 

At this time, we are not aware of nor do we anticipate any shortages of medications prescribed for opioid use disorder. 

We're collecting resources for recovery support online as we become aware of them. 

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